www.reliantholidays.com recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on www.reliantholidays.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy. Reliant Holidays is a property of Reliant Holidays Private Limited, an Indian Company registered under the Companies Act, 2010 having its Registered office at
Reg Office: G-2, A wing, Kalina Sangam CHS LTD, Koli Kalyan, Santacruz East, Near Planet Health Club, Mumbai 400098
Brach Office 1: X2 402, Earth Complex, Akshar Chowk, Old Padra Road, Vadodara - 390015
Brach Office 2: 120, Exull Shoppers, Near Shiddivinayak Temple, Vesu Main Road Surat 395007
Information we collect
Contact information – We might collect your name, email, mobile number, phone number, street, city, state, Pincode, country, and IP address. Prior to and after the Post-purchase of Reliant Holidays Vacation Ownership plans, vacation packages, and allied travel services, Reliant Holidays collects information about members and prospects at the time when a person first joins a program and while a person is a member. The main categories of information we collect relate to a person’s general contact information, personal details including spouse/family members details such as name, age range, gender, demographic information like postcode, preferences, interest, professional details, address, contact information including e-mail address, use of the program, payment details, responses to surveys, Know Your Customer (KYC) documents as mandated by Government authorities and other details, which are usually collected directly from the member. Payment and billing information – We might collect your billing name, billing address, and payment method when you buy vacation ownership plans, vacation packages, and other allied travel services offered by us. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment gateway partner. Information you post. We collect the information you post in a public space on our website or on a third-party social media site belonging to Reliant Holidays. Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also. Other information. If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, the duration of time spent on our website, pages accessed, or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. We collect information in different ways. We collect information directly from you. We collect information directly from you when you register for inquiry or purchase of vacation ownership plans, vacation packages, and allied travel services. We also collect information if you post a comment on our websites or ask us a question through phone or email. We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies, and web beacons for collecting information about your usage of our website. We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.
Use of your personal information
We use the information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes. We use the information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest. We use the information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based on your preferences. We use the information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties. We use the information for security purposes. We may use the information to protect our company, our customers, or our websites. We use the information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, when you inquire about or purchase Vacation Ownership plans, vacation packages, and allied travel services from us, we will enroll you in our newsletter. We use the information to send you transactional communications. We might send you emails or SMS about your account or a ticket purchase. We use information as otherwise permitted by law.
Sharing of information with third-parties
We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India. We may share your information for reasons not described in this policy. We will tell you before we do this. We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies. We will share information with our business partners. This includes a third party who operates resort and hotel services, and hotel management services, where we would arrange usage of Vacation Ownership plans, vacation packages, and allied travel services, for managing bookings of our clients or members. Our partners use the information we give them as described in their privacy policies. We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud. We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
Marketing Activities
Reliant Holidays manages communications with its members, prospective members, and customers according to its privacy policy. We respect individual choices about being contacted for marketing purposes. We may occasionally contact you at the e-mail or other address that you provide to us in order to: Remind you of your membership renewal or warn you of the upcoming expiry of membership benefits. Provide you with updated information about our services or special promotions. Provide you with other information about other products and services which you may have an interest in Some of this information is necessary as part of our communication about the Reliant Holidays program and is sent to all members. However, if you are receiving promotional information from Reliant Holidays and do not wish to receive this information any longer, you may remove your name from our list either by mail at X2 402, Earth Complex, Akshar Chowk, old Padra Road, Vadodara – 390015 (India) or e-mail customercare@relaintholidays.com and asking to be removed from our mailing list. Please allow 28 days for this request to be processed. Business timings: Monday through Saturday 9.30 AM to 6.30 PM. Closed on Sundays and National Holidays.
Third-party sites
If you click on one of the links to third-party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.
For our website users
Reliant Holidays is committed to high standards of data security with respect to information collected on our site. We offer SSL encryption, the industry-standard security measure for transactions made over the Internet. New technologies are emerging on the Internet that helps us to deliver customized visitor experiences. At Reliant Holidays, we primarily use “cookies” to help us determine which service and support information is appropriate to your computer and to facilitate your use of our instant transactions area. Our use of this technology does not mean that we automatically collect additional information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using our websites. We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you. We know that a lot of people have concerns about cookies, but in talking with many of our users, we feel that the benefit we both gain from their proper use is worthwhile. We value the relationships we have with our members and future members, so we respect these concerns. For more information about these new technologies on our websites please contact our Member Relations Officer by email at customercare@reliantholidays.com. Business timings: Monday through Saturday 9.30 AM to 6.30 PM. Closed on Sundays and National Holidays.
For our Mobile App users
When you download or use apps created by Reliant Holidays or our subsidiaries, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services. We may collect information about you as stated herein above for the purpose of downloading our mobile application on your mobile phones. The information that we gather is only for the purpose of providing and improving the product and services provided to you. Also when you use our applications, we also process technical data such as your IP address, Device ID, Device Contacts, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the services provided by Reliant Holidays, resolve technical difficulties, and provide you with the correct (prevent the transmission of spam, viruses, and/or unlawful, defamatory, obscene, or otherwise undesirable material or content) and most up to date version of the Reliant Holidays.
Changing and deleting the information we have about you
If at any time you wish to change personal information that is inaccurate or out of date, please contact us and we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for statutory or regulatory requirements.
Storage and security of your personal information
Reliant Holidays endeavors to take all reasonable steps to keep secure any information that we hold about you, and to keep this information accurate and up to date. Reliant Holidays uses a sophisticated computer data network, and all access to the computers and system devices is password controlled. Employees can only gain access to data if they are authorized, and we maintain an audit log that records each time a file is accessed. We also require our employees and data processors to respect the confidentiality of any personal information held by Reliant Holidays. Data is secured in a secure data centre environment, with daily backups of all data taken and a copy of all data kept offsite. Our data network is totally private and not accessible over the Internet. We use sophisticated detection and intrusion technologies to ensure that there are no network security breaches. Under no circumstances, including but not limited to negligence, Reliant Holidays or its officers or employees shall not have any liability of any nature whatsoever, in respect of personal information provided by you on this website.
What to do if you have a problem or question
If Reliant Holidays becomes aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us at customercare@reliantholidays.com. Business timings: Monday through Saturday 9.30 AM to 6.30 PM. Closed on Sundays and National Holidays.
Future changes
Our commitment to being the world’s leading holiday experience business and to continually improving our services means that our business will continue to evolve as we respond to customer needs. Because of this, from time to time, our policies will be reviewed and may be revised. Changes to Reliant Holidays Privacy Policy will be made by posting an updated version of the policy on our website and communicated subsequently in our publications for our members.
Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and subject to Mumbai jurisdiction.
